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Cisco Technical Education is an e-learning portal containing over 10,000 newly available training titles. The titles, or modules, are organized around primary networking technologies that provide access to new product introduction, intermediate, and advanced-level internal maintenance, operations, and break-fix training used to educate Cisco Technical Assistance Center (TAC) engineers.

• What Is Cisco Technical Education?

  As an e-learning portal that includes a variety of training modules on Cisco devices and technologies, Cisco Technical Education is designed to enable professionals to access just-in-time training on a variety of topics, such as routing, switching, data center, and security technology, without leaving their offices.

  Cisco Technical Education was developed specifically to meet the needs of those who want training but do not require or have the time for an in-depth, instructor-led training class. Field technicians, for example, who manage a variety of Cisco products will find the portal useful because many of the over 10,000 titles focus on break-fix topics.

  In addition to providing just-in-time e-learning, Cisco Technical Education includes customer administration features. Customer administrators can track student activities on a course-title basis, as well as print reports on overall portal and individual module utilization.

• All Access Package Overview

  The All Access Package is organized into different technology categories and includes access to all of the training modules available in Cisco Technical Education. Table 1 gives examples of the topics covered.

  Technology Categories	Example Topics
  Data center	Application networking services, Cisco IOS® Software and Cisco NX-OS Software, Cisco Nexus® switches, server networking and virtualization, storage networking, unified computing and servers
  Network fundamentals	Basic concepts covered for IP routing and LAN switching
  Routing and switching	IP, Cisco IOS Software, LAN switching, Multiprotocol Label Switching (MPLS), quality of service (QoS), various routers and switches
  Security	Authentication, authorization, and accounting (AAA), authentication protocols, CiscoSecure Access Control System (ACS), firewalls, identity management, intrusion prevention system (IPS), VPN
  Service provider	Cisco IOS XE and XR Software, optical networking, routers (Cisco CRS-1 Carrier Routing System and Cisco ASR 1000, 9000 Series Aggregation Services Routers, and Cisco XR and GSR 12000 Series Routers)
  Collaboration	Voice and unified communications, video and content delivery, Telepresence
  Wireless	Access points, Cisco Unified Wireless Network Software, Cisco Wireless LAN Controllers, wireless LAN fundamentals, Cisco ASR 5000 Series

• Target Audience

  Anyone who works with Cisco devices and technologies can benefit from Cisco Technical Education. However, the primary audiences who will particularly benefit include:

  • Field support staff who are responsible for daily operation of Cisco devices in the field
  • Network operations personnel who provide support for Cisco devices
• Training Support Features

  Cisco Technical Education offers several training support features for students and customer administrators.

  • Student features: Students who know what they need can simply search by topic or task to locate the appropriate training module. For students who prefer additional guidance, selected modules have been grouped and organized in a progressive order that is referred to as "e-courses". E-courses can be studied over a longer period of time, as each provides students with a plan for what modules to take and in what order. For students looking for even more comprehensive training on a topic, some e-courses have themselves been grouped to form an "e-curriculum".
  • Customer administration features: To help support reporting of training activity, Cisco Technical Education offers customer administration functionality. Administrators can specify the students who have access to the portal and view student activity such as what titles have been launched and how often each student logs into Cisco Technical Education.
• Cisco Technical Education Training Formats

  The e-learning titles on Cisco Technical Education come in different formats referred to as "delivery methods". Here is a list of the methods used.

  • E-learning: Training is delivered in the form of presentations with audio or video on demand
  • Visual product information: These are used for identifying hardware and retrieve product information using high-resolution images of Cisco products, combined with detailed specs and sometimes supported with audio and video
  • Remote hands-on labs: Structured, self-directed, hands-on lab exercises using remote access to Cisco equipment
  • Visual instructions: Detailed, step-by-step instructions including graphics and Flash animation for performing on-site upgrade and remedial services on Cisco products
  • Lab demonstrations: Practical exercise walk-throughs presented as videos on demand giving detailed, guided demonstrations for deploying and operating Cisco products
• Student PC Support Requirements

  The requirements for PCs that will be used to access Cisco Technical Education are as follows:

  • Minimum hardware requirements
    • Intel Core Duo CPU
    • 1.83 GHz
    • 2.00 GB of RAM
  • Software requirements
    • Microsoft Windows XP or later or Mac OS X 10.5 or later
    • Internet Explorer version 6.0 or later
    • Sun Java (with JRE 1.5 or later)
  • Additional software requirements to access the remote hands-on labs
    • Administrator-level rights to PC
    • ActiveX
• Purchasing the All Access Package

  Access to Cisco Technical Education is available for purchase by Cisco service provider and enterprise customers. Customers can order Cisco Technical Education using the Cisco Services Contract Center tool or by asking your client services manager (CSM). Access is ordered in the form of student or user licenses. A customer can order the All Access Package license for one or more students, entitling each student to one year (12 months) of access to the portal.

  Description (Unlimited Access for One Year)	List Price	Product ID
  Single user license	$3,500	TRN-CTE-1U
  Bundle of 50 user licenses	$165,000	TRN-CTE-50U
  Bundle of 200 user licenses	$622,000	TRN-CTE-200U
  Bundle of 500 user licenses	$1,458,000	TRN-CTE-500U