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| Price: | $2,895.00 | |
| Cisco Learning Credits: | 30 CLCs | |
| Certifications: | No Certification | |
| Exams: | No Exam | |
Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communication Manager System. This course teaches the concepts of IP telephony using the Cisco Unified Communication Manager server, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation, call admission control, survivability, media resource, and Cisco Unified Communication Manager features, which are all important to supporting IP telephony in the enterprise network.
ACUCM is geared to individuals who will be using Cisco Unified Communication Manager Administration to perform basic administration-level tasks and provide level one support. The course focus is on Cisco Unified Communications Manager version 8.x.
This course includes various lab exercises to apply what was learned in each preceding lesson. We begin the lab with a newly installed publisher and subscriber. The only elements that are preconfigured are two Media Gateway Control Protocol (MGCP) gateways for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor's pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
This class uses Cisco’s recently updated UC version 9 during lab exercises. We will also cover major enhancements and changes of UC version 9 in a separate chapter as an addendum to the original course materials. You will learn the current features and capabilities such as:
To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:
The primary audiences for this course are:
The course contains these components:
Module 1: Introduction to IP Telephony
Discuss Cisco Unified Communications Manager and how it is deployed in the IP telephony network.
Lesson 1: Exploring IP Telephony
This lesson describes the basic concepts of IP telephony and how the Cisco Unified Communications Manager provides scalability in the growth of the network. Upon completing this lesson, you will be able to meet these objectives:
Lesson 2: Describing the Cisco Unified Communications Manager Deployment Models
This lesson explains the various deployment models. Upon completing this lesson, the learner will be able to meet these objectives:
Module 2: Defining the CUCM Basic Configuration
Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore.
Lesson 1: Logging into Cisco Unified Communications Manager
This lesson defines how to use the various applications in the Cisco Unified Communications Manager server and will know which username and passwords are appropriate for accessing each application. Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these topics:
Lesson 2: Configuring the Cisco Unified Communications Manager Server
This lesson defines how to configure the Cisco Unified Communications Manager server, IP address, Domain Name System (DNS), and the various related Enterprise Parameters. Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these topics:
Lesson 3: Describing Multilevel Administration
This lesson describes multilevel administration and how to configure users with various privileges. Upon completing this lesson, you will be able to meet these objectives:
Lesson 4: Configuring the Disaster Recovery System: Backup and Restore Procedures
This lesson defines how to perform a successful backup and restore procedure. Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these labs:
Module 3: Preparing for Phone Registration
Describe the parameters that affect phones and devices in the network, their configuration, and registration.
Lesson 1: Configuring Cisco Unified Communications Manager System Parameters
This lesson defines how to configure options in Cisco Unified Communications Manager Administration in order to prepare phones and devices for registration. Upon completing this lesson, you will be able to meet these objectives:
Lesson 2: Supporting Cisco IP Phones
This lesson describes the use and operation of the various Cisco IP Phones, protocols, and the Phone Button and Softkey Templates. Upon completing this lesson, you will be able to meet these objectives:
Lesson 3: Exploring Phone Registration and IP Phone Communications
This lesson describes the function of the DHCP server, the TFTP services, and the Cisco Unified Communications Manager registration process. Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these labs:
Module 4: Configuring a Basic Route Plan
Develop a basic route plan, explain its purpose, and configure in the IP telephony network.
Lesson 1: Exploring Gateways
This lesson describes the various gateways and protocols used to communicate with Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:
Lesson 2: Creating a Route Plan
This lesson defines how to create a route plan using route groups, route lists, and route patterns. Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these labs:
Module 5: Discovering Route Filters and Digit Manipulation
Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing.
Lesson 1: Configuring Route Filters and Translation Patterns
This lesson describes the purpose, function, and configuration of route filters and translation patterns. Upon completing this lesson, the learner will be able to meet these objectives:
Lesson 2: Understanding Digit Manipulation
This lesson explains the use of DDI, transformation masks, and the Route Plan Report . Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these labs:
Module 6: Exploring Class of Control
Describe partitions and CSSs and their use, function, and configuration
Lesson 1: Defining Class of Control
This lesson describes CSSs and partitions in the context of the route plant to create an acceptable level of class of control. Upon completing this lesson, you will be able to meet these objectives:
Lesson 2: Configuring Advanced Class of Control Features
This lesson explains CSSs and partitions as they are used in the context of the route plan to create an acceptable level of class of control. Upon completing this lesson, the learner will be able to meet these objectives:
The lesson includes these labs:
Module 7: Explaining CAC and SRST
Lesson 1: Understanding CAC
This lesson explains CAC in a centralized and distributed deployment model and the bandwidth considerations for each scenario. Upon completing this lesson, you will be able to meet these objectives:
Lesson 2: Exploring SRST
This lesson describes SRST, its function, purpose, and configuration n the IP telephony network. Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these labs:
Module 8: Understanding Media Resources
Describe the various media resources, as well as their use and configuration in Cisco Unified Communications Manager Administration.
Lesson 1: Explaining Media Resources
This lesson describes the various media resources and their configuration in Cisco Unified Communications Manager Administration. Upon completing this lesson, you will be able to meet these objectives:
Lesson 2: Exploring Media Resource Management
This lesson describes the elements involved in controlling media resources by using MRGs and MRGLs. Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these labs:
Module 9: Describing Cisco Unified Communications Manager Features
Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration.
Lesson 1: Understanding Basic Cisco Unified Communications Management Features
This lesson describes some of the basic features in Cisco Unified Communications Manager Administration. Upon completing this lesson, you will be able to meet these objectives:
Lesson 2: Exploring Hunt Groups
This lesson describes the function and configuration of hunt groups in Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:
Lesson 3: Describing Phone Services
This lesson describes various Phone Services that can be configured in CUCM. Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these labs:
Module 10: Exploring Moves, Adds, Changes, and Administration
Lesson 1: Understanding Phone Moves, Adds, and Changes
This lesson describes basic moves, adds, and changes, and the available phone and directory number options found in Cisco Unified Communications Manager; and using the copy with lines feature. Upon completing this lesson, you will be able to meet these objectives:
Lesson 2: Describing User Configuration
This lesson describes basic user management by creating user and device associations and providing users with access to the user web pages. Upon completing this lesson, the learner will be able to meet these objectives:
Lesson 3: Utilizing the Cisco Unified Communications Manager BAT
This lesson explains the use and function of the Cisco Unified Communications Manager BAT and the Auto-Register Phone Tool. Upon completing this lesson, you will be able to meet these objectives:
The lesson includes these labs:
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