CISCO BTS 10200 SOFTSWITCH ESSENTIALS I

DURATION

Five days.

 

COURSE OVERVIEW

The Cisco® BTS 10200 Softswitch Essentials I course is a comprehensive overview of the Cisco BTS 10200 Softswitch and of Cisco Broadband Local Integrated Services Solutions. You will learn the maintenance, administration, and basic troubleshooting skills necessary to operate a Cisco BTS 10200 Softswitch. The course also supports Cisco BTS 10200 Softswitch provisioning for integrated access devices (IADs), embedded multimedia terminal adapter (eMTA) cable, and

Session Initiation Protocol (SIP)–based IP phone residential gateways (RGWs) and subscribers. The extensive hands-on activities reinforce an end-to-end call-flow perspective, where students provision the Cisco BTS 10200 Softswitch for call setup and control as well as use the various RGW diagnostic tools to validate, observe, and troubleshoot operations.

 

WHO SHOULD ATTEND

This course is intended for network professionals who operate, maintain, and troubleshoot Cisco BTS 10200 Softswitch–based voice-over-

IP (VoIP) solutions in a NOC and Tier 2 or 3 level support or solution design.

 

OBJECTIVES

Upon completion of this course, you will be able to perform the following tasks:

• Identify and describe the Cisco Broadband Local Integrated Services Solution’s primary components and their interoperability

• Identify and explain the Cisco BTS 10200 Softswitch capabilities, internal and external interfaces, communications protocols, and hardware options

• Explain and demonstrate the Cisco BTS 10200 Softswitch provisioning tools and methods, including the command-line interface (CLI), copy and paste, bulk (batch file), and Cisco Extensible Provisioning and Operations Manager (EPOM) software

• Review and practice Cisco BTS 10200 Softswitch operations and maintenance methods, procedures, and commands

• Explain and demonstrate using events and alarms to identify Cisco BTS 10200 Softswitch system faults

• Identify the softswitch provisioning tables used to process and control local subscriber calls and routing translations

• Demonstrate the use of Cisco IAD, eMTA, and IP phone diagnostic tools and systems to verify correct operation for subscriber call setup and control

• Practice basic troubleshooting to isolate and resolve on-net call-processing faults

 

COURSE PREREQUISITES

• Experience using the Cisco IOS® CLI, routing

fundamentals, and IP addressing (recommended) • Introduction to Cisco Networking Devices (ICND)

• Experience with UNIX (Solaris) operating system

• Exposure to Media Gateway Control Protocol (MGCP)

and SIP Call Signaling Protocols

• Basic knowledge of telephony network concepts and

terminology

 

 

 

COURSE OUTLINE

1. Broadband Local Integrated Services Solutions

Introduction

2. Cisco BTS 10200 Softswitch System Overview

a. System architecture, features, and functions

b. Internal and external interfaces, databases, and

hardware

3. Cisco BTS 10200 Application Management

4. System Management

a. Security features and functions

b. Daily, weekly, and monthly methods and

procedures

5. Softswitch Provisioning Tools

a. CLI, Corba, and Cisco EPOM

6. Initial System Provisioning

a. Detailed treatment of Cisco BTS 10200

Softswitch system (office) tables

7. Cisco IAD Subscriber Provisioning

a. Detailed treatment of subscriber provisioning

tables

b. Review of IAD configuration and diagnostic

tools

8. PacketCable eMTA Subscriber Provisioning

a. Review of PacketCable modem and MTA

provisioning process

b. Review of eMTA/cable modem termination

system (CMTS) configurations and diagnostic

tools

9. SIP IP Phone Subscriber Provisioning

a. Review of SIP signaling protocol, IP phones,

and configuration methods

b. Detailed treatment of SIP subscriber

provisioning tables

10. Applying Subscriber Services

a. Cisco BTS 10200 Softswitch Feature Server

architecture and operation

b. Detailed treatment of feature/class-of-service

(CoS) tables

11. Centrex and Multiline Hunt Group Provisioning

a. Detailed treatment of provisioning tables

12. Translations and Routing

a. Translation tables review (on-net, off-net

scenarios)

b. Telephony routing topics

13. Network Management

a. Events and alarms, Simple Network

Management Protocol (SNMP) support

14. Troubleshooting Tools and Techniques

a. Overview of troubleshooting methodology and

tools

b. Multiple subscriber troubleshooting scenarios,

provisioning-related faults

 

LAB OUTLINE

Lab 1: System Management

Perform various system management functions to familiarize

yourself with the Cisco BTS 10200 Softswitch system including

create users, change command-levels, and create work groups.

Lab 2: Cisco BTS 10200 Softswitch CLI

Practice using the CLI by logging into the BTS 10200 Softswitch

EMS through the CLI shell and launch the Web interface.

Lab 3: Cisco EPOM

Launch the Cisco EPOM tool with the provisioned parameters of

the Cisco BTS 10200 Softswitch.

Lab 4: Initial System Provisioning

Use the Cisco EPOM tool or the CLI to list and describe the Call

Agent (Office) tables required for the Cisco BTS 10200 Softswitch

system operation.

Lab 5: Add Subscribers (IAD)

Provision the Cisco BTS 10200 Softswitch to support RGW and

individual subscribers on the Cisco IAD2421 Integrated Access

Device, place the gateway and subscribers in service, and place

subscribers-to-subscriber calls.

Lab 6: Validating Operation (IAD)

Use the appropriate commands to view the Cisco IAD2421 IOS

configuration, enable and interpret Cisco IOS MGCP debug

outputs and the Cisco IAD2421, enable and interpret UNIX Snoop

MGCP outputs, and view billing records.

Lab 7: Adding Subscribers—eMTA

Provision the Cisco BTS 10200 Softswitch to support eMTAs and

individual subscribers, place gateway and subscribers in service,

and place subscriber-to-subscriber calls.

Lab 8: Validating Operation (UBR)

Use the Cable Modem Termination System (CMTS) to view the

Cisco IOS configuration. Then enable, interpret, and debug outputs

on the cable modem termination system, and enable and interpret

UNIX Snoop MGCP outputs.

Lab 9: Adding Subscribers—Cisco Unified IP Phones

Provision the Cisco BTS 10200 Softswitch to support the Cisco

Unified IP Phone and individual subscribers. Also, place the

gateway and subscribers in service and place subscriber-tosubscriber

calls.

Lab 10: Validating Operation (IP Phone)

View the Cisco Unified IP Phone configuration over the Web

interface. Enable and interpret debug outputs on the Cisco Unified

IP Phone, UNIX Snoop MGCP outputs, and Cisco BTS 10200

Softswitch call trace outputs.

Lab 11: Applying Services to Subscribers

Provision the Cisco BTS 10200 Softswitch to support Three Way

Calling (TWC), Calling Number Delivery (CND), and Hotline

subscriber features.

Lab 12: Applying CoS Restrictions to Subscribers

Provision the Cisco BTS 10200 Softswitch to support CoS

restrictions and verify correct operation.

Lab 13: Adding a Centrex Group

Provision the Cisco BTS 10200 Softswitch to support Centrex

Groups and verify correct operation.

Lab 14: Show and Status

Practice the lessons learned in class by confirming the correct

implementation of various features by using the show and report

commands.

Lab 15: Events and Alarms

Practice subscribing and unsubscribing to events and alarms while

reviewing and analyzing the events and alarms logs.

Lab 16: Troubleshooting—No Dial Tone

After learning troubleshooting techniques for multiple scenarios,

troubleshoot and resolve a no-dial-tone issue on subscriber

telephone lines. Check disk space, users, processes, and top

processes using CPU resources.