Ascolta

This course will prepare students for the CompTIA A+ Essentials certification exam (2009 objectives) and the CompTIA A+ Practical Application certification exam (2009 objectives). It is designed for students seeking to become entry-level IT professionals.

• Prerequisites

  This is a fast-paced, comprehensive course designed to present the knowledge and skills needed for both CompTIA A+ (2009 Edition) certification exams. Students taking this course should be highly proficient with personal computers. Furthermore, this course assumes that students have advanced user-level skills in Windows Vista, Windows XP, or Windows 2000 Professional. These skills and knowledge can be obtained by completing the following courses:

  • Windows Vista: Basic and Windows Vista: Advanced
  • Windows XP SP2: Basic and Windows XP SP2: Advanced
• Target Audience
  • Students seeking to become entry-level IT professionals.
  • Those wishing to pursue Cisco CCNA Certifications with no Network Experience
• Course Objectives

  After completing this course, students will know how to:

  • Describe various troubleshooting methodologies.
  • Use basic Windows interface tools.
  • Examine power supplies and connectors, install and troubleshoot power supplies while following procedures for working safely with electrical components.
  • Identify, install and troubleshoot various motherboards and CPUs.
  • Configure the PC’s BIOS and boot the computer.
  • Identify, install and troubleshoot various types of memory, and monitor memory usage in Windows.
  • Examine the settings for buses.
  • Identify, install and troubleshoot various types of expansion cards.
  • Attach peripheral devices.
  • Install, use and troubleshoot data storage devices.
  • Connect video output and image input devices.
  • Install, configure, maintain and troubleshoot printers.
  • Identify various network connection types, and implement a SOHO network.
  • Configure a TCP/IP client.
  • Troubleshoot client-side connectivity.
  • Provide IT support for portable computers.
  • Manage the Windows operating system.
  • Monitor the Windows operating system.
  • Troubleshoot system startup problems and the Windows operating system.
  • Apply various measures to keep computer systems secure and prevent unauthorized access.
  • Install and upgrade Windows operating systems.
  • Maintain a safe computing environment.
• Course Outline
  Unit 1: Troubleshooting methodology

  • Topic A: Troubleshooting models
  • Topic B: Professionalism

  Unit 2: Operating systems

  • Topic A: Operating system fundamentals
  • Topic B: Directory and file management
  • Topic C: File and folder permissions

  Unit 3: Electricity and power supplies

  • Topic A: Electrical safety
  • Topic B: Power supplies

  Unit 4: CPUs and motherboards

  • Topic A: Central processing units
  • Topic B: Packaging, slots, and cooling techniques
  • Topic C: Motherboards

  Unit 5: The Basic Input/Output System

  • Topic A: The BIOS and CMOS
  • Topic B: The POST and boot processes

  Unit 6: Memory systems

  • Topic A: Memory
  • Topic B: Memory packaging
  • Topic C: Memory monitoring

  Unit 7: Bus structures

  • Topic A: Buses
  • Topic B: The PCI bus
  • Topic C: Video buses

  Unit 8: Expansion cards

  • Topic A: Drive adapters
  • Topic B: Video cards
  • Topic C: Sound cards
  • Topic D: Internal modems

  Unit 9: Peripheral connection types

  • Topic A: Peripheral connection types
  • Topic B: PS/2 connections
  • Topic C: USB connections
  • Topic D: FireWire connections
  • Topic E: Multimedia connections

  Unit 10: Data storage devices

  • Topic A: Hard drives
  • Topic B: Optical drives
  • Topic C: Removable storage devices
  • Topic D: Drive maintenance

  Unit 11: Video output and image input devices

  • Topic A: Monitors
  • Topic B: Scanners and cameras

  Unit 12: Printers

  • Topic A: Printing technologies
  • Topic B: Printer installation and optimization

  Unit 13: Connecting computers

  • Topic A: Networking concepts
  • Topic B: Wired network connections
  • Topic C: Basic internetworking devices

  Unit 14: Networking computers

  • Topic A: Addressing
  • Topic B: Client configuration

  Unit 15: Portable computers

  • Topic A: Notebook computers
  • Topic B: Notebook issues

  Unit 16: Monitoring and management

  • Topic A: System monitoring
  • Topic B: System performance
  • Topic C: System management

  Unit 17: Operating system troubleshooting

  • Topic A: Windows startup
  • Topic B: System troubleshooting

  Unit 18: Security

  • Topic A: Operating system security
  • Topic B: Windows Encrypted File System
  • Topic C: Security hardware
  • Topic D: The human aspects of security

  Unit 19: Windows installation and upgrades

  • Topic A: Windows installation
  • Topic B: Upgrades

  Unit 20: Safety and maintenance

  • Topic A: Safety and hazards
  • Topic B: Computer maintenance
  • Topic C: Safe work practices
  • Topic D: Disposing of computer equipment

  Unit 21: Troubleshooting hardware

  • Topic A: Backups
  • Topic B: Hardware problems

  Appendix A: System cases

  • Topic A: System cases

  Appendix B: CompTIA A+ acronyms

  • Topic A: List of abbreviations

  Appendix C: Certification exam objectives map

  • Topic A: Comprehensive exam objectives