Working at Ascolta offers an opportunity to be on the leading edge of technology as well as to work with other talented motivated people. The casual work environment focuses on continual growth and development as well as quality of life. Sharing knowledge, promotion from within, and empowering employees are integral parts of the corporate culture.
Other benefits include a generous medical/dental insurance package, 401K plan, holidays and paid time off including vacation as well as personal days off.
The
Technical Support Associate is a challenging but rewarding position that
includes a variety of responsibilities. This position offers the candidate a
wide range of opportunities to learn and enhance their technical knowledge by
tapping into a knowledge base consisting of CCIE, CCNP, and MCSE professionals.
Ascolta is interested in hiring individuals with intentions of vesting them with
the training and skills to allow an employee to grow within the company;
therefore, candidate will have the chance to attend our classes to obtain
valuable Cisco certifications.
Principal Responsibilities
Primary responsibilities of the Technical
Support Associate will be to assist the Network Manager in both technical and
logistic aspects of the MIS department. The responsibilities include preparing,
configuring, testing, and verifying Cisco routers, switches, firewalls, and
security appliances in Ascolta’s state of the art Remote Labs.Our Remote Labs contains very high-end Cisco equipments used only in
Enterprise/Service Provider data center. On the logistical aspect of the
position, you will assist in the process of planning and coordinating deliveries
of equipments, classroom setup, and asset management. In addition, you will be
assign special projects from time to time to research and implement new
technologies that will improve MIS operations.
Skills Required
·Install and configure client
hardware and software.
·Installation and support of
Microsoft Windows products.
·Proficient with use and
configuration of Microsoft Office suite.
·Knowledge of networking concepts.
·Excellent verbal and written
communication skills.
Personal Attributes
·Quick learner
·Self motivated
·Team player
·Creative problem solving skills.
·Good organizational skills and
capable of prioritizing multiple tasks.
Minneapolis, Denver, San Jose, Irvine, Seattle, San Diego
Travel Requirements:
Must be willing to travel 25-75% of the time
Status:
Full-time permanent or Contract
Recruitment:
Open
Scope and Responsibilities
Conduct Cisco authorized Voice courses for public and private customers. Instructor must have significant expertise with one or more of Cisco Voice products such as IP Telephony, CallManager, and Unity.
Critical Success Factors
Ability to maintain customer satisfaction ratings of 4.5 on a 5.0 scale
Ability to work with other instructors and operations to quickly remedy any equipment issues
Ability to quickly learn new technology and related course materials
Qualifications
Experience
Minimum of 5 years of experience with Voice products
Experience with presenting technically complex topics to a variety of audiences
